Price, Terms and Conditions


///Reservations

Reservations are accepted from the application form on each service page. After receiving your application, all reservation procedures will be made via e-mail.

///Price

Price are accurate and available at the time of publication. Please note that we(i Travel Square) reserves the right to alter quoted prices without notice to reflect changes in hotel fares, land services or tax increases.

///Commission for Arrangements, Change or Cancellation

 For custom arrangements, commission of arrangements, change or cancellation are required as below;

  • Commission for Arrangements (price are per person, per item)
Items Commission  Rate  or Minimum Charge
Combination more than 2 items 20% of total amount or 20,000JPY(Min)
Transportation (Flight) Economy class:
3,000JPY one way, 5,000JPY return
Comfort economy class:
10% of flight fare or 10,000JPY(Min)
Business and First class:
10% of flight fare or 50,000JPY(Min)
Transportation (Other) 3,000JPY
Car Rental 3,000JPY
Accommodation 10% of room price or 1,500JPY(Min)
Restaurant 1,500JPY
Day Trip 20% of trip price or 2,000JPY(Min) *1
Events, Entertainment, Others 2,000JPY
Licensed Guide see here

  *1: Our company’s package products (Tours and Day Trip courses) are already included this commission in their price.
  *2: Each commission needs to add consumption tax.

  • Commission for Change or Cancellation
Date to Departure Change Cancellation
More than 41 days None None
40-31 days 10% of total amount 10% of total amount
30-3 days 20% of total amount 20% of total amount
2 days or Less 50% of total amount 50% of total amount

No Show or 

After Departed

100% of total amount 100% of total amount

Note1: Addition to above commission, according to the regulation of each transportation, hotel or the other facilities, you may be requested cancel or change fee by each company.

Note2: In the case of cancellation or change fee is listed in our package products, we apply an each individual policies prior to above.

 

///Taxes

All reservations are subject to mandatory 10% consumption tax required by the government of Japan. 

///Payment

Payment in advance is required to reserve all travel arrangements made via the internet. Tour bookings made via the internet must be made at least 14 days in advance. Deposit  for booking is required 30% of trip price includes commission for arrangements, payment within 3 days of booking. Full payment is due 30 days prior to arrival. 

///Cancellation Policy

1. Cancellation Policy for Package Tour

Days to Departure Refund
More than 31 days All but 10,000JPY cancellation fee
30-15 days 50% of trip price
14-8 days 70% of trip price
7 days or Less, No Show No Refunds

Note: In the case of cancellation or change fee is listed in our package products, we apply an each individual policies prior to above.

2. Cancellation or Change Policy for Custom Arrangements

See above “Commission for Arrangements, Change or Cancellation“.

///Liability

As a travel agency, we (i Travel Square) make reservations for our clients and provide customers with packaged products.
The scope of our responsibility differs between the arrangement of reservations and provision of packaged products.

1. arrangement of reservations

We assume no liability for travel booked through the company in case of injury, damage, loss, accident, delay or irregularity which may occur as a result of the condition of equipment, vehicles or acts of any operating company actually providing the tour or travel service. We are not responsible for losses or additional expenses due to delay, hotel or airline irregularities, sickness, bad weather or any changes in a tour schedule. We do not take responsibility for changes and cancellations of affiliated companies used to provide services and reserve the right to make reasonable changes or substitutions in itineraries when obligatory. Luggage always will travel under the care and responsibility of its owner. No refunds can be made for unused hotel rooms, meals, sightseeing trips, tours or any other service.

2. provision of packaged products

In addition to the above, we have the following responsibilities and disclaimers.
We are obliged to manage and realize travel according to a predetermined travel plan. This doesn’t apply if the traveler requests a change to the contract.

///Note

Depending on the tour content, the service provider’s insurance plan and cancellation policy may apply.

///Conduct

I Travel Square reserves the right to require any individual to withdraw from any tour or package at any time, if the company deems his/her acts or conduct detrimental to, or not compatible with the interest, comfort or welfare of the tour as a whole.

///Health Issues

It is responsibility of persons with medical conditions that might cause risk or harm to themselves or others to notify all tour operators of their condition prior to participating in the activity. We reserve the right to disqualify anyone at any time during the tour or package if participation will jeopardize the safety of the group or handicap the normal functioning or scheduling of the tour. We assume no responsibility for special arrangements necessary or problems experienced by passengers physically unable to participate in the planned activities.

 

 

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